FAQ

Questions answered

Everything you might wonder before you begin. If something is not here, we are always listening.

The Basics

What is HELAÜLOOM?

How is this different from a password manager?

Do I need to be unwell or elderly to use it?

Can couples use one vault together?

Your Vault

What goes inside my vault?

Who can see my vault while I am alive?

Can I export everything?

What if I stop paying?

Nominees & Access

What is a nominee?

When does my family get access?

What if someone tries to unlock my vault fraudulently?

Can I change nominees later?

Security & Privacy

Is my data encrypted?

Will you sell my information?

What happens if HELAÜLOOM shuts down?

The Remembrance Page

What is the Remembrance Page?

What can visitors leave on the page?

Can visitors send real flowers?

Can the page show photos and videos of them?

Can the page show their family?

Where do their schools, work and honours go?

How does the tree carry on after us?

Can we find out who they knew, years from now?

Can HELAÜLOOM check on me if my Apple Watch raises an alert?

Can we all remember together on a special day?

What if HELAÜLOOM is not here one day?

Can I pay once and keep a page for good?

Can family abroad read memories in their language?

Can visitors add to the family?

Does the family have to approve every memory?

Can the whole family keep the tree?

Why does the page show only the year they were born?

What else can the page hold?

Can I make a page for someone who has already passed?

How do people find a page?

What if a page should not be there?

Is the living biography a separate page?

Can the family add things that were theirs?

How do people donate in someone's memory?

Who controls the Remembrance Page?

What makes the page more than a guestbook?

Can a public figure's estate run the page?

Can we share the memorial service?

Pricing

Is there a free plan?

What is the difference between the paid tiers?

What is the Perpetual plan?

Can I upgrade or downgrade anytime?

Can I get another free trial?

Legal & Documents

Does HELAÜLOOM replace a lawyer?

Can I store my will inside HELAÜLOOM?

Still wondering

We are here

Begin free today, or reach out when you are ready to talk.

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Helaüloom

Your life, honoured